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Frequently Asked Questions
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What kind of materials are used in the coasters?The base of every coaster set we make is epoxy resin. We use a professional grade, UV resistant, and specially formulated resin for artists used for coating and casting. For our online shop and custom coasters, we offer a variety of different “add-ins”: Options: Copper Leaf, Glass Frit, Dried flowers & leaves
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What kind of metal is used in the jewelry?For our online shop and custom earrings, we offer a variety of earring styles. Options: Silver ball studs, 4mm & 5mm- Silver plated iron with stainless steel backs Silver drop hooks- Sterling Silver plated copper, nickel free and hypo-allergenic with silicone backs Gold ball studs, 4mm & 5mm- Gold plated iron with stainless steel backs Gold drop hooks- 18k Gold plated brass and nickel free with silicone backs All jump rings are stainless steel
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Can I place a custom order?Yes! We will always have stock on our site ready to purchase, but if you decide you want a custom order, we can work with you on creating one of our pieces just for you! To begin the custom order process, fill out one of our custom order forms and we will contact you in 48 business hours to begin a quote for your custom order. Once a quote is approved, your custom order will go into production. Depending on the size and complexity of the order, the turnaround time is between 7-12 business days, plus shipping. As we grow and are able to take on more orders, our custom work options will expand. Until then, we are able to offer: Custom Coasters Custom Earrings Visit our Custom Work page to fill our form.
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How much can I customize a coaster set?When ordering a coaster set, you can choose the number of coasters, your choice of 3 resin colors (every additional color is +1.00), and your choice of 1 add-in material (every additional material is +1.00).
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Do you offer free shipping?Yes! We offer FREE Standard Shipping on ALL orders over $75. Any order under $75, will be based on the weight of items that you have in your shopping cart, how fast you need your order, and where you are shipping the order to. Standard Shipping (1-5 business days, depending on location) 1-2lbs Flat Rate of $9.50 2-3lbs Flat Rate of $10.50 3+ lbs subject to additional shipping cost
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How do I track my order?Once your order is packaged and the shipping label is printed, a tracking number will be created and linked to your order. You will receive an email with your order details, including the tracking number, to the email address you provided during checkout.
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